Please read these Terms & Conditions carefully. By submitting a request or using our services, you agree to these terms.
1) Company details
Service provider: ChesterfieldCare
Address: [Add your address]
Email: [Add your contact email]
Phone: [Add your phone number]
2) Photo-based assessment and quote
We provide an initial assessment based on the photos and information you submit. This assessment is an estimate. The final scope and price may change if the actual condition differs from what is visible in photos.
- We aim to respond as quickly as possible with a “yes/no” and an upfront estimate.
- Quotes are generally non-binding unless explicitly confirmed in writing as a fixed price.
- Additional work not included in the original quote requires your approval.
3) Repair work and expectations
Our goal is a durable and visually natural result. However, outcomes may vary depending on leather type, ageing, previous treatments and the extent of damage. Colour matching is done as accurately as possible but may show minor variation due to lighting, patina and material differences.
4) Customer responsibilities
- You provide accurate information and clear photos for assessment.
- You ensure safe access to the item if work is performed on-site.
- You inform us of any prior repairs, coatings or treatments if known.
5) Scheduling and turnaround
Turnaround times depend on the type of work and capacity. Any stated timeframe is an estimate. Delays may occur due to material availability or unforeseen repair complexity.
6) Payment
Payment terms depend on the agreed service. Unless stated otherwise:
- Invoices are payable within [e.g., 14 days].
- For larger projects, a deposit may be required.
- Late payment may result in additional costs as permitted by law.
7) Cancellation
If you wish to cancel after work has started or materials have been ordered, you may be charged for work performed and costs incurred up to that point.
8) Warranty and liability
Where applicable, we stand behind our workmanship. Warranty depends on the type of repair, the condition of the material and proper use/maintenance. Normal wear, misuse, lack of maintenance and pre-existing material weakness are excluded.
Our liability is limited to direct damages and to the maximum extent permitted by law. We are not liable for indirect damages such as consequential loss, loss of profit or loss of use.
9) Complaints
If you have a complaint, please contact us as soon as possible at [your email]. We will work with you to find a reasonable solution.
10) Governing law
These terms are governed by the laws of [your country]. Any disputes will be submitted to the competent court in [your region/city], unless mandatory consumer law provides otherwise.
11) Changes to these terms
We may update these Terms & Conditions from time to time. The latest version will be published on this page.
Last updated: [add date]